电话礼仪

　　交往礼仪 (五)电话礼仪

　　接听电话的礼仪

　　接电话的人一般应该在听到响起第二次铃声时，拿起话筒，不要让对方久等才接电话。

　　接起电话首先问候“您好!我诗司的。”不要只说“喂”或者“你好”，使得人家还得问一次“你是**公司吗?”

　　一、交往礼仪 (五)电话礼仪

　　代接电话的礼仪

　　如果代别人接电话，一定要以礼相待，代接电话时，不可以一句“不在”，就把人打发掉了。

　　尊重隐私，不要询问对方与所找人的关系，不要拿着话筒高声呼叫“，你的找你!”闹得尽人皆知，影响同事工作。别人通话时，不要在一旁插嘴。

　　对方同意转告，一定要记忆准确，做好笔录;对方讲完后，应该重复一遍，以验证内容是否正确无误。还要记录对方的姓名和联系电话。

　　代接电话后，一定要及时传到，以免误事。

电话礼仪

　　Personal privacy, is not willing to open, no stranger to inquire about the secret, personal or private things.

　　In international social life, people generally pay respect individual privacy, and respect the privacy, as if a person in interpersonal skills have upbringing, respect and understanding can be an important sign of object interaction.

　　In international social life, how many, the personal income has been foreigners as their faces, is taboo others directly or indirectly. Remove wages, those who reflect personal economic conditions, such as tax amount, problems and bank deposit, the stock returns and housing area, car models, resorts, apparel brands, entertainment, etc, and personal income because, do not fit.

　　In general, the actual age abroad as "core", and "confidential for old" words taboo. The love of friends and relatives, junior, marriage and family life. In some countries, with straight talk about this problem, is likely to be regarded as boring, even to think is "sexual harassment". When chatting, generally dislike others for their own health concern.

　　Foreigners are put his own private residence as a private domain. They do not like the telephone number, residential address personal private information disclosure as pure ". We ask for others, such as "is where people", "what school", "what did before, that is normal. Yet these contents as foreigners ", "commercial secrets of the object against ask communication freely, without ever find each other" hukou ".

　　In international social life of faith and politics. In other foreign ask: "what are you doing recently?", "why haven't seen you for this kind of" foreigners, but very taboo problem to others who seek this kind of problem, not ever curiosity, failing to respect other people, is "ulterior motives.

　　We mentioned above, these problems are personal privacy issues. To respect the privacy of foreign friends, he must avoid involving these problems.

　　1, looking for similar habits.

　　Everyone has his own personality, hobbies, and interact in a way similar habits, relatively speaking, people everywhere, the problem is how to search to find you. First to watch each other's characteristics, age, social background and career life view, if both parties can pay attention to similar to the common language, and resonance.

　　2 and grasp the discretion of itself.

　　If a person is more outstanding, specialty to win the appreciation of others, and be happy with your nature, but if, instead of perfection, make the person has a kind of feeling that if the upper occasional exposes some personal shortcomings, but that will attract people close to you.

　　3, pay attention to the instrument and temperament.

　　Of course, treat people hospitable and natural than apathy introverted people are attractive. But the first meeting, this is nonsense doesn't give a person a kind of sedate feeling.

电话礼仪

　　The telephone is an amazingly useful machine, and very easy to use, but believe it or not, people don't always use them effectively. Because we're busy and focused on ourselves, we often use our phones in a manner that's helpful for us, but not necessarily for everyone else.

　　Hopefully you know a few of the basics, such as keeping your phone volume low, or on vibrate, resisting the urge to use them during meetings or training sessions, and of course, refraining from personal texting while at work. For personal texting, it's best to give yourself one or two times per day. You'll step away from your work, say, outside, or in a cafeteria, and then engage your personal texts.

　　Those are obviously important, but what I really want you to think about is how you interact and respect the person with whom you're speaking. And that begins before you even pick up the phone. When you hear the ring, grab a pad of paper and pen, so you can be ready to take needed notes without causing a delay while you look around your desk. Before saying "hello," I want you to smile, and choose to be positive. How you feel will be sensed by the person on the other end of the phone, so smile and make a positive impression.

　　Right after you say "hello," be sure you've turned away from your computer towards the area of your office least likely to be distracting. No multitasking of any kind allowed—in fact, just looking at your pad of paper and pen is a really good idea, because it encourages cognitive focus. Next, if the call isn't for you, but is for someone else in the department or company, don't say wrong number; don't say they did anything wrong at all. Instead, help them. Connect them to the person, or at least share relevant contact information.

　　Finally, during the call, remember to never interrupt the person. Interrupting tends to be viewed by everyone as a sign of disrespect. If you're very busy and facing a huge deadline, you can shape the call when it's your turn to speak, for example, by telling them you need to get back to them, but then, do suggest a specific time. Of course, if you're honestly not able to talk, you probably shouldn't have answered the call, unless it's your boss, or a person you're expecting an important call from.

　　The telephone is your friend, but if you don't use it correctly, it won't necessarily make you look friendly. Remember the tips above, and you'll connect successfully by building only positive impressions.